Useful contacts

Claims

If your Loan Car is damaged in an accident or stolen, call the Loan Car Accident Helpline on 01925 403410.

For Customer Service & Enquiries

For policies starting from 9th July 2025: Audi, CUPRA, SEAT, Škoda, Volkswagen Car Insurance (Arranged, underwritten and administered by Liverpool Victoria Insurance Company Limited)

  • Audi: 0330 678 6325
  • CUPRA: 0330 678 6326
  • SEAT: 0330 678 6327
  • Škoda: 0330 678 6328
  • Volkswagen: 0330 678 6329

 

For policies starting on or before the 8th July 2025: Volkswagen Car Insurance (provided by U K Insurance Limited)

Telephone: 0345 246 6492 (Lines are open Monday to Friday 8am-8pm, Saturday and Bank Holidays 9am-5pm)
Email: Volkswagen.NCD@ukipartnerships.com
Write: Volkswagen Loan Car Insurance, The Wharf, Neville Street, Leeds LS1 4AZ

Contact the Insurance team

If you have a question regarding insuring your Loan Car, you can email the Insurance team via insurance@vwfs.co.uk 

Please find below copies of some other important documents