Make a claim

If you’re unfortunate enough to be involved in an accident or your vehicle is stolen, you must call the Loan Car Accident Helpline on 01925 403410 - lines are open 24 hours a day. Alternatively you can report the claim online below.

The Loan Car Accident Claims Team will help manage your claim, liaise with your insurer and help get your car repaired to Volkswagen Group standards. The Loan Car Accident Helpline works alongside your main comprehensive motor insurance policy (who ever you decide to insure with) to help you if your Loan Car is involved in an accident or stolen. 

In line with the Loan Car Agreement, any repairs must be carried out by a Volkswagen Group repairer which will be arranged for you when you call the Loan Car Accident Helpline.

Do you require urgent telephone assistance?