Frequently asked questions

You can insure your loan car using the existing relationship with Volkswagen Car Insurance (provided by U K Insurance Limited) or through any other insurer/comparison site.

Volkswagen Car Insurance is provided and underwritten by U K Insurance Limited. Registered Office: The Wharf, Neville Street, Leeds LS1 4AZ. Registered in England and Wales No: 1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Calls may be recorded.  

Volkswagen Financial Services is a trading name of Volkswagen Financial Services (UK) Limited ("VWFS UK"), registered in England and Wales No.2835230 (registered office: Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes MK14 5LR). Volkswagen Insurance Service (Great Britain) Ltd is an appointed representative of VWFS UK. VWFS UK is authorised and regulated by the Financial Conduct Authority, registration number 311988. Authorisation details for both organisations can be checked on the Financial Services Register by visiting fca.org.uk. VWFS UK and U K Insurance Limited are not part of the same corporate group.  

If your quote was from another insurer/comparison site then the price may differ. Insurance quotes online are typically only valid the same day. Your quote with Volkswagen Car Insurance, provided by U K Insurance Limited will be valid for 30 days.

Yes - you need to be aware that the cover, service, and charges will differ by insurer. In addition, if you choose another insurer for your cover, you will need to check you have the right cover for your Loan Car, as per the Loan Car agreement – to help, you should read both the Important information and Get a quote page on this site.

Yes - it is your responsibility under the terms of the Loan Car agreement to insure your loan vehicle on the correct basis.

The handover centre will need to see proof of insurance before they allow you to collect your Loan Car. You should make sure you allow enough time to receive your documents, especially if your insurer is using the post - some insurers may be able to email you a copy of your certificate. It is your responsibility to ensure your hand over appointment can go ahead as planned.

You will need to ask your insurer to amend your policy/cover – please note, some insurers will charge you a fee for making changes to the policy and your premium may also change. If you choose to insure with Volkswagen Car Insurance (provided by U K Insurance Limited) you will not be charged an administration fee when you change your vehicle. Alternatively you could obtain a new quote and cancel your existing policy mid-term. Please note cancellation fees may apply and you could lose out on one year's no claims discount (NCD).

Insurers use a DVLA "look up" facility. Your vehicle will appear once this has been registered with the DVLA by the Volkswagen Group Company Cars team. Whilst your vehicle registration number may have been supplied to you in advance of any handover appointment, registration with DVLA does not always take place at the same time. You should check back regularly until your vehicle does appear.

If you choose to insure with Volkswagen Car Insurance (provided by U K Insurance Limited) business use and commuting will be included as standard (where the occupation is acceptable).  If your quote is from another insurer/comparison site you will need to select the appropriate cover to meet your needs, adding on business use and commuting if required.  

Yes.

At the end of your annual policy, your insurer will write to you confirming your renewal price and your NCD entitlement – each year when you take out a new policy, you will need to tell your insurer the number of years NCD you have.

No – Loan Cars must be insured on a comprehensive basis in line with the Loan Car agreement.

If you choose to insure with Volkswagen Car Insurance (provided by U K Insurance Limited) you will need to contact Volkswagen Car Insurance to make changes to your policy - contact details can be found in your policy documents.  If you have chosen to insure your vehicle elsewhere, you will need to contact your insurer to make changes to your policy.

Yes - you will be charged a fee for cancelling your policy before the policy end date (typically charged by most insurers).

You must contact the Loan Car Accident Helpline on 01925 403410 if your car is damaged or involved in an accident. In line with the Loan Car agreement, any repairs must be carried out by a Volkswagen Group Approved Repairer, which will be arranged for you when you call the Loan Car Accident Helpline.

You must first report it to the police, then contact the Loan Car Accident Helpline on 01925 403410 who will record the details. After 28 days, the Volkswagen Group Company Cars team will arrange for another vehicle out of stock to be allocated to you, while the original agreement is paid off by your insurance.

We have put in place a service that all Loan Car customers must call if their car is damaged in an accident or stolen – if you have an accident and call the helpline on 01925 403410, the Loan Car Accident Claims team will help manage your claim, liaise with your insurer, and help you get your car repaired to Volkswagen Group standards.

No – if you have an accident, or your car is stolen, you must call the Loan Car Accident Helpline (01925 403410). This will ensure that any repairs are carried out by a Volkswagen Group Approved Repairer, so that your car is repaired to Volkswagen Group standards, via your chosen insurance provider.

Any damage must be repaired by a Volkswagen Group Approved Repairer – this will be arranged for you if you call the Loan Car Accident Helpline (01925 403410).

Call the Loan Car Accident Helpline (01925 403410) for help/information.

Each year when your cover is due for renewal you can choose to get a new quote, stay with your existing insurer, or get a quote from Volkswagen Car Insurance (provided by U K Insurance Limited) over the phone (visit the Get a quote page for more information).

You will need to contact whichever insurance provider you chose for your cover.

You can email the Insurance team via insurance@vwfs.co.uk – if your query is specific to your insurance policy then you must contact your insurer.

No - the Loan Car is not a lease car. The legal owner of the vehicle is always the employee who has signed the Loan Car agreement.