Frequently asked questions

To help you further, below are some questions and answers you may have about insuring a Loan Car.

How do I get an insurance quote for my loan car?

You can insure your loan car using the existing relationship with Volkswagen Insurance Service (administered by Allianz Business Services Limited) or through any other insurer/comparison site.

Who is Volkswagen Insurance Service?

Volkswagen Insurance Service (Great Britain) Limited is an appointed representative of Volkswagen Financial Services (UK) Limited. Loan Car Insurance is administered by Allianz Business Services Limited and underwritten by Allianz Insurance plc. Allianz is one of the largest general insurers in the UK and part of the Allianz SE Group, one of the leading integrated financial services providers worldwide.

Who is Allianz Business Services Limited?

Allianz Business Services Limited is an insurance broker that is wholly owned by Allianz Holdings plc. The ultimate parent company of Allianz Holdings plc is Allianz SE.  This policy is sold and administered by Allianz Business Services Limited, and underwritten by Allianz Insurance plc.

If I get an insurance quote when I order my loan car, will the price be guaranteed for when I receive my loan car up to 6 months later?

If your quote was from another insurer/comparison site then the price may differ. Insurance quotes online are typically only valid the same day. Your quote with Volkswagen Insurance Service, underwritten by Allianz Insurance plc will be valid for 30 days.

Is there anything I should consider when deciding whether to use Volkswagen Insurance Service or another insurer/comparison site?

Yes - you need to be aware that the cover, service and charges will differ by insurer. In addition, if you choose another insurer for your cover, you will need to check you have the right cover for your Loan Car, as per the Loan Car Agreement – to help, you should read both the Important information and Getting a quote page on this site.

I’m thinking of getting a loan car - I currently insure my personal car through another insurer – can I call them up and change my existing insurance policy to my new loan car?

Yes - it is your responsibility under the terms of the Loan Car agreement to insure your loan vehicle on the correct basis.

What do I do if I haven't received my policy documents in time for my hand over appointment?

The handover centre will need to see proof of insurance before they allow you to collect your loan car. You should make sure you allow enough time to receive your documents, especially if your insurer is using the post - some insurers may be able to email you a copy of your certificate. It is your responsibility to ensure your hand over appointment can go ahead as planned.

What do I need to do when I change my loan car after 6 months?

You will need to ask your insurer to amend your policy/cover – please note, some insurers will charge you a fee for making changes to the policy and your premium may also change. Alternatively you could obtain a new quote and cancel your existing policy mid term. Please note cancellation fees may apply and you could lose out on a years no claims discount (NCD).

My insurer cannot find my vehicle from the registration number, why is this?

Insurers use a DVLA "look up" facility. Your vehicle will appear once this has been registered with the DVLA by the company car team. Whilst your vehicle registration number may have been supplied to you in advance of any handover appointment, registration with DVLA does not always take place at the same time. You should check back regularly until your vehicle does appear.

As a loan car user I currently get business use included in my cover as standard, will I still get this if I use another insurer?

Your quotes will not automatically include cover for business use - you will need to select the appropriate cover to meet your needs.

As a Volkswagen Group employee my partner benefits from a loan car - currently he/she is able to insure the loan car as the main policyholder (and get documents etc sent to him/her directly) is this still the case if I use any insurer?

Yes

How do I earn No Claims Discount (NCD)?

At the end of your annual policy, your insurer will write to you confirming your renewal price and your NCD entitlement – each year when you take out a new policy, you will need to tell your insurer the number of years NCD you have.

Can I insure my loan car as third party only or third party fire and theft?

No – Loan cars must be insured on a fully comprehensive basis in line with the loan car agreement.

How do I change any of my personal details on my insurance policy?

You will need to contact Allianz Business Services Limited to make changes to your policy.  If you have chosen to insure your vehicle elsewhere, you will need to contact your insurer to make changes to your policy.

 

Will I be charged for cancelling my Volkswagen Insurance policy mid term and moving to another insurer?

Yes - you will be charged a fee for cancelling your policy before the policy end date (typically charged by most insurers).

What do I do if my car is involved in an accident?

You must contact the Loan Car Accident Helpline (01925 403410) – if your car is damaged in an accident. In line with the Loan Car Agreement, any repairs must be carried out by a Volkswagen Group repairer which will be arranged for you when you call the Loan Car Accident Helpline.

What do I do if my car is stolen?

You must first report it to the police, then contact the loan car helpline on 01925 403410 who will record the details. After 28 days, company cars will arrange for another vehicle out of stock to be allocated to you, while the original agreement is paid off by your insurance.

What is the Loan Car Accident Helpline?

We have put in place a service that all loan car customers must call if their car is damaged in an accident or stolen – if you have an accident and call the helpline on 01925 403410, the loan car accident claims team will help manage your claim, liaise with your insurer and help you get your car repaired to Volkswagen Group standards.

If I have an accident, should I call my insurer?

No – if you have an accident or your car is stolen, you must call the Loan Car Accident Helpline (01925 403410) – they will get in touch with your insurer and arrange getting your car repaired at a Volkswagen Group Insurance Approved Repairer.

What happens if I damage my car and use the insurers' repairer?

Any damage must be repaired by a Volkswagen Group Repairer – this will be arranged for you once you call the Loan Car Accident Helpline (01925 403410).

If I damage my windscreen what should I do?

Call the Loan Car Accident Helpline (01925 403410) for help/information.

What do I do if I already have an ongoing claim?

Only claims from 1 July 2013 onwards should be reported using the loan car accident helpline (01925 403410). All claims made prior to this should be managed by your existing insurer.

Are there any other benefits of being a Loan Car customer that I should consider when insuring my car?

As a Loan Car customer, you automatically benefit from Loan Car Legal Cover to help you recover uninsured losses following an accident irrespective of who you choose to insure your loan car with. Details of the cover provided can be found in the Loan Car Legal Cover Booklet on the Terms and conditions page.

From 1 July 2013 loan car drivers also benefit from the loan car accident helpline (01925 403410) which they must call if their loan car is involved in an accident or stolen. The loan car accident claims team will help manage your claim, liaise with your insurer and help get your car repaired to Volkswagen Group standards.

The loan car accident helpline (01925 403410) works alongside your main comprehensive motor insurance policy (whoever you decide to insure with) to help you if your loan car is involved in an accident or stolen.

What happens at renewal?

Each year when you cover is due for renewal you can choose to get a new quote, stay with your existing insurer or get a quote through Volkswagen Insurance Service (underwritten by Allianz) over the phone.

Who do I call if I have a problem/query with my insurance policy?

You will need to call the company you chose for your cover.

Who do I contact if I have a general question about how to insure my loan car?

You can email the insurance team with Volkswagen Insurance Service (Great Britain) Ltd on insurance@vwfs.co.uk – if your query is specific to your insurance policy then you must contact your insurer.

Is a loan car the same as a lease car?

No, the loan car is not a lease car. The legal owner of the vehicle is always the employee who has signed the loan car agreement.